Orders & Shipping
What if I was sent the wrong item or something is missing from my order?
Please contact email@example.com with your order number and our Client Experience team will remedy this for you and make sure you receive the correct items.
What if an item arrived broken or damaged?
Please email firstname.lastname@example.org and include a photo of the item and a description of the damage. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.
Can I cancel or change my order/shipping address?
An order cannot be cancelled after it has been placed and you have confirmation. We are not able to make any exceptions.
Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address. If you made a mistake in your order, please email email@example.com when you receive it and we will work out a return or other solution.
When will my order ship?
All in-stock orders are processed as quickly as possible but can take up to 48 hours to ship. If you place an order after 1pm CST on a Friday, your order will be fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends or due to inclement weather.
Do you ship to PO Boxes?
Yes! We are now able to ship to PO Boxes.
I am unable to locate my package.
Should your package declare a delivery confirmation but you are unable to locate it please reach out immediately to firstname.lastname@example.org and we will be able to assist you. Any order reported missing 30 days after delivery receipt will not be eligible for a replacement, refund or resolution. Please do not file a claim directly for your missing package. Our Client Experience Team will be able to assist with this process. Filing a claim independently will affect your resolution process and may alter our ability to replace or refund your missing items.
What shipping company do you use for shipping?
Orders are shipped via USPS, FedEx or DHL depending on the quickest delivery method for your address.
How much does shipping cost?
All orders over $50.00 after discounts have been applied, ship for free. Orders under $50.00 will incur an $8.50 shipping charge for UPS ground transportation.
Where do you ship? Do you ship Internationally?
We ship within the United States including Hawaii and Alaska. We cannot ship to Puerto Rico, Canada or internationally.
Where is my order?
Once a package has been shipped, you will receive an email notification with your UPS tracking number. If you have not received the email (even in your “promotions” or “spam” folders), please email email@example.com and we can help troubleshoot.
Where is your warehouse located?
Our warehouse is located in Indiana.
Can I place a phone order through one of the stores?
Of course! Our teams are happy to assist you. Please visit our Store Locator Page to contact us.
What if something I ordered is back ordered or out of stock?
If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).
What forms of payment do you accept?
Credo accepts all major credit cards, PayPal and AfterPay.