Order Shipping Processing
- Delivery Method: JK series products use environmentally friendly high-grade thermal insulation cartons for quick freezing and extremely fast express delivery, which can ensure the safety and peace of mind of customers.
- 。Ask customers to consume the product immediately upon receipt, or store it in the freezer (0 degrees Fahrenheit) of the refrigerator。
- If the product you received is damaged or deteriorated (this product is characterized by an inflated bag), please contact us as soon as you confirm the situation and we will re-order or replace it for you.
- Delivery service area: Currently, Express Mail service supports all regions in the United States, but currently does not support Hawaii and Alaska.
- Shipping Time and Order Delivery Instructions: After we receive the purchase order, it will be shipped within 1-2 business days.Every Monday to Wednesday is our designated delivery time。It will be postponed in case of public holiday。In order to ensure the quality of the goods, we strongly recommend our customersOrders are placed every weekend or during the week/Monday/Tuesday to reduce the waiting time for order delivery.
- Choose self-pickup. Currently, the two warehouses are in CA and GA warehouses. The warehouse pick-up time is from 1:00 pm to 4:00 pm from Monday to Friday.Please note the pickup time when you place an order.The cut-off time is 12:00 midnight, and the order after 12:00 will be packed one day later
If the order is delayed or cannot be delivered due to the following circumstances, this site will not be able to bear the responsibility for delayed delivery:1. If your order is out of stock, the delivery of the order may be delayed.
2. The customer provides incorrect information and an unspecified address.
3. The cost of repeated delivery and related consequences caused by the delivery of the goods without a sign.
4. Force majeure, such as: natural disasters, traffic martial law, political factors, regional demonstrations or strikes, etc.
Out of stock handling
If there are products in your order that are out of stock, we may temporarily cancel your order or cancel the out-of-stock products in your order. We will send a reminder email and refund the difference.
Please verify your order details - name, shipping address (zip code, city, country), billing address, etc. when confirming your order. If your order information is incorrect, it will delay the progress of your order. Hope you can contact our customer service in time.
Standard order fulfillment fee is whenFree on orders over mail.
Special Note1. Modify the address before the order is shipped, we will not charge you
. 2. If the delivery address is changed during the delivery of the order, we can try to help the customer apply to the distributor to modify the address. If the modification is successful, a modification fee of .00 will be charged; if the modification is unsuccessful, no charge will be charged.
3. We are very sorry that we cannot ship to FPO, APO or PO Box addresses, all orders with incorrect addresses will be automatically cancelled or returned。