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Monday, Tuesday, Wednesday are our designated delivery times. It will be postponed in case of public holidays.

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配送说明

Order delivery processing

  • Delivery Method: JK series products use environmentally friendly high-grade thermal insulation cartons for rapid freezing and extremely fast express delivery, which can ensure the safety and peace of mind of customers.
  • . Customers are required to consume the product as soon as they receive it, or store it in the freezer compartment of the refrigerator (0 degrees Fahrenheit).
  • If the received product is damaged or deteriorated (this product is characterized by bag expansion), please contact us immediately after confirming the situation, and we will place the order again or replace it for you.
  • Delivery service area: Currently, the express mail service supports all regions in the United States, but currently does not support Hawaii and Alaska.
  • Delivery time and order delivery instructions: After we receive the purchase order, it will be shipped within 1-2 working days. Every Monday to Wednesday is our designated delivery time. It will be postponed on public holidays.In order to ensure the quality of the goods, we strongly recommend our customersOrders are placed every weekend or during the week/Monday/Tuesday period to reduce the waiting time for order express delivery.
  • Choose self-pickup. Currently, the two warehouses are in CA and GA warehouses. The warehouse pick-up time is from Monday to Friday from 1 to 4 pm. Please note the pick-up time when you place an order. The cut-off time is 12 midnight, orders after 12 o'clock are delayed by one day.

Due to the following circumstances, the order is delayed or unable to be delivered, etc., this site will not be able to bear the responsibility for delayed delivery:

1. If your order is out of stock, the order delivery may be delayed.
2. The customer provides wrong information and incomplete addresses.
3. The cost and related consequences of repeated delivery caused by unsigned receipt of the goods.

4. Force majeure, such as: natural disasters, traffic martial law, political factors, regional demonstrations or strikes, etc.

Out of stock handling

If a product in your order is out of stock, we may temporarily cancel your order or cancel the out-of-stock product in the order. We will send a reminder email and refund the difference.

Verify delivery

Please verify your order information-name, delivery address (zip code, city, country), billing address, etc. when confirming the order. If your order information is wrong, it will delay your order progress. Hope you contact our customer service in time.

Shipping fees

The standard order fulfillment fee is , whenFree for orders over mail.

Special Note

1. Modify the address before the order is shipped, we will not charge you
. 2. To change the delivery address during the order delivery process, we can try to help the customer apply to the distributor to modify the address. If the modification is successful, a modification fee of $ 17.00 will be charged; if the modification is unsuccessful, no charge will be made
3. We are very sorry that we are unable to ship to FPO, APO or PO Box addresses. All orders with incorrect addresses will be automatically cancelled or returned.

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