What's your online return policy?
Purchases made online can be returned within 30 days of receipt, back to the original method of payment. For all online returns, please email email@example.com. with your order number and the item(s) which you are looking to return. Our customer service team will send you a form to include in your shipment. The refund will be processed back to the original form of payment, and we are not able to make any exceptions. Return shipping costs back to our warehouse in Indiana are the responsibility of the customer.
What’s your in store return policy?
Our retail locations are now accepting returns for items purchased over the phone or in store. You have 30 days to return products purchased in store, that are unused, for a full refund. You can return products that are gently used for a store credit in the form of a gift card within 30 days of purchase. To initiate a return that was purchased in store, please contact the store directly to help you with the return process.
How do I start a return for an online purchase/order?
To initiate a return purchased online, please send an email to firstname.lastname@example.org. Shipping charges incurred for returning any items will be the responsibility of the customer. If you are near a Credo Store, bring in the item you wish to return within 30 days of the day it was received.
Can I get my shipping cost refunded?
While we will give you a full refund for your product, unused or gently used, we are unable to refund shipping costs.
Can I exchange items purchased online?
At this time, we are not able to process exchanges for online purchases.
Can I return a purchase made online to a Credo store?
Yes! Please be sure to bring your order number & the items that you are returning so our team can take care of you properly. Please allow 24-48 hours for the return to be processed. The refund will be issued to the original form of payment. You will receive an email notification letting you know your refund has been processed.
How do I return my in-store purchase?
Items purchased in-store must be returned within 30 days of purchase. Please have your receipt of purchase in hand or, if you have created an account with us, we can look up your date of purchase. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.
When can I expect my refund?
We process returns as quickly as possible but can take up to two weeks from receipt delivery for your return to be completed You will receive an email notification letting you know your refund has been processed.
Can Last Call items be returned?
No, all Last Call items or marked down merchandise is final sale and cannot be returned or refunded.