Food products cannot be stored at room temperature for a long time. If the received product has been damaged or deteriorated (this product has been bagged as an obvious feature), please contact us immediately. After confirming the product status, we will refund you or re-mail the order.
Is there a missing item in the received item?
The goods you have not received may be damaged or otherwise unable to be shipped when the package was actually prepared for you. An "out of stock notification" email will be sent on the day the package is dispatched, and a refund of the related goods will be processed at the same time. The refund will usually be returned to the original payment account within 5-7 working days. If the refund is not received after the due date, please contact customer service in time.
If you have not received any "out of stock notification" emails, then your order may have been missed due to employee negligence. Please contact customer service in time to apply for a refund or reissue.
What should I do if something is damaged in the received package?
It may be that the goods you ordered were damaged due to bumps and squeezing during transportation. Please contact customer service in time to apply for a refund or replacement.
What should I do if I receive a product that is about to expire or has expired?
We have arranged for special personnel to conduct regular inspections and irregular spot checks on all stocks. Products that are approaching the shelf life or have expired are all removed from the shelves; due to the negligence of the staff, we are very sorry to send the product. Please contact customer service in time to apply for a refund or replacement.
I have placed an order, can I add new products?
The confirmed order cannot add/delete/modify the product content. You need to cancel the delivery order and place the order again.
Can the out-of-stock item be exchanged for another item? (When reissued)
The reissued order will directly generate a new order based on the original order product. If any product is out of stock, the system will directly process a refund for the out-of-stock product and cannot replace you with another product.
Can the refund be returned to a non-payment account?
We are sorry that the system will automatically refund according to the original payment method. We are unable to provide a refund service of the actual amount to any account other than your current payment account.