return policy
return policy
Food products cannot be stored at room temperature for a long time. If the received product has been damaged or deteriorated (this product has been swollen as an obvious feature), please contact us immediately. After confirming the product condition, we will refund or resend the order for you.
Something is missing in the item you received?
The goods you have not received may be damaged or unable to be sent out when the package is actually prepared for you. On the day the package is sent out, an "out of stock notification" email will be sent, and the refund of the relevant goods will be processed at the same time. The refund will usually be refunded to the original payment account within 5-7 working days. If you have not received it within the time limit, please contact customer service in time.
If you have not received any "out of stock notification" emails, then your order may have been missed due to the negligence of the staff. Please contact customer service in time to apply for a refund or reissue.
What should I do if something is damaged in the received package?
It may be that the goods you ordered were damaged due to bumps and extrusions during transportation. Please contact customer service in time to apply for a refund or reissue.
What should I do if I receive a product that is about to expire or has already expired?
We have arranged special personnel to conduct regular inspections and irregular spot checks on all inventory products. Products that are close to the shelf life or have expired will be removed from the shelves. Due to the negligence of the staff, the product was sent out. I am very sorry. Please contact customer service in time to apply for a refund or reissue.
I have placed an order, can I add new items?
Confirmed orders cannot add/delete/modify product content. Need to cancel the delivery order and place a new order.
Can I exchange out-of-stock items for other items? (when reissuing)
The reissued order will directly generate a new order based on the products in the original order. If any product is out of stock, the system will directly refund the out-of-stock product and cannot replace it with other products for you.
Can the refund be credited back to the non-paying account?
Sorry, the system automatically refunds according to the original payment method, and we cannot provide refund service of the actual amount to any account other than your payment account at that time.